FAQ: common problems

The most common sticking points, gathered in one place. Each entry points to the detailed article. ## "I can't see a button" The cause is almost always a missing right, or a plan limit that has been reached. - The button depends on your role in the hunting ground (administrator, manager, syndicate member, member) or on a permission the administrator or a manager grants you. - Some actions are reserved for the hunting ground's administrator: deleting it, managing its subscription, transferring its ownership. - A plan limit can block you, with a clear message: "Member limit reached for this hunting ground" or "Hunt limit reached for this hunting ground in …". The hunt quota is counted on the month the hunt takes place, not the month it was created: planning January in October is therefore fine. See [Roles and permissions](article:roles-and-permissions) and [Plans and quotas](article:plans-and-quotas). ## "I didn't get the email or the notification" - Look in your junk mail, especially for verification and reset emails. - Check your settings: emails and notifications can be turned off overall, and also hunting ground by hunting ground. Both levels need to be on. - On mobile, check that notifications are allowed for Mes Chasses in your phone's settings. - Notifications in the "Always sent" group arrive even with the settings off: hunt invitations and reminders, reminders before a hunt, stand allocation, hunt changes and cancellations, removal from a hunt's participant list, the answer to your join request, payment requests, confirmations and refunds, alerts during a live hunt and blood tracking. See [How do I set my notifications?](article:how-do-i-set-my-notifications). ## "A member can't see the hunt" - The hunt may be a draft. In that case it is only visible to the person who created it, to the hunting ground's administrator and to its managers. A member with the right to create hunts doesn't therefore see other people's drafts. - The member may have a role or a permission that doesn't give them access to the hunting ground's hunts. - On the web, inside the hunting ground, the **Hunts** section only shows the season chosen in the header: a hunt from another season doesn't appear in the list. - On mobile, a hunting ground's Hunts screen has a **Seasons** filter, which appears from 2 seasons onwards. It shows every season to start with. See [Draft and published: a hunt's status](article:draft-and-published-a-hunts-status) and [Roles and permissions](article:roles-and-permissions). ## "What is the difference between the web and mobile?" - On the mobile app only: the live hunt, the offline map, blood tracking, cancelling a hunt, creating an impromptu hunt, creating the share link for your licence. - On the web only: importing files into a map (GPX, GeoJSON, KML, CSV and Excel), the list of all your harvests across every species, sharing your full harvest record. Each article says which platform applies, in its "On mobile" and "On the web" sections. ## "I get an error message during a payment" "A card payment is in progress for this person. Try again in half an hour.": a previous payment hasn't finished. - On the web, click **Resume the payment** on the fee card to reopen the payment in progress. - On the web, click **Cancel this payment** on the fee card to drop it. - On mobile, tap **Pay** to reopen the payment in progress. - On mobile, for a donation, tap **Make a donation**. - On mobile, for a meal, tap **Pay by card**. - On mobile, there is no way to cancel a card payment: wait half an hour and try again. "The amount entered is below the required minimum.": respect the minimum set for this fee, and enter at least €0.50, the minimum amount for a payment. See [How do I pay my participation? (participation fee)](article:how-do-i-pay-my-participation-participation-fee). ## "I want to cancel or delete something" ### Cancel a hunt Cancelling only exists on the mobile app. You need to be able to edit the hunt: be its creator, be the hunting ground's administrator or one of its managers, or hold the **Edit all events** permission. 1. Open the hunt, then tap **Manage**. 2. Tap the "⋯" menu, then **Cancel the event**. 3. In the "Cancel the event?" window, tap **Cancel the event**. **Back** closes it without changing anything. The hunt stays visible in the history, but nobody can register for it or join it any more. The "⋯" menu doesn't appear for anyone who can't edit the hunt. ### Delete a hunting ground Reserved for its administrator. #### Delete a hunting ground on mobile 1. **Hunting grounds** tab, open your hunting ground. 2. "Administration" section, tap **Settings**. 3. Right at the bottom of the screen, tap **Delete the hunting ground**. 4. In the "Delete the hunting ground" window, tap **Delete**. #### Delete a hunting ground on the web 1. Click **Hunting grounds** in the menu, then open your hunting ground. 2. In the hunting ground menu, click **Settings**. 3. At the bottom of the page, "Danger zone" section, click **Delete this hunting ground**. 4. In the "Delete the hunting ground" window, type the name of the hunting ground, then click **Confirm**. 5. Confirm the second browser window. ### Delete your account Your account closes right away and your personal data is erased within 30 days. If you own a shared hunting ground, transfer it to another member first, or delete it. If you have an ongoing subscription, cancel it first: otherwise deletion is refused. #### Delete your account on mobile 1. **Account** tab, "Account" section, then **Account & security**. 2. Right at the bottom of the screen, tap **Delete my account**. 3. In the "Delete my account" sheet, answer the survey if you want to (optional), then tap **Delete my account**. #### Delete your account on the web 1. Click your name, at the bottom of the left-hand menu. 2. Click **Privacy and data**. 3. At the bottom of the page, "Delete my account" section, click **Delete my account**. 4. In the "Delete the account?" window, answer the survey if you want to (optional), type DELETE in the field, then click **Delete my account**. See [How do I cancel or delete a hunt?](article:how-do-i-cancel-or-delete-a-hunt) and [How do I delete a hunting ground?](article:how-do-i-delete-a-hunting-ground). ## See also - [Roles and permissions](article:roles-and-permissions) - [Plans and quotas](article:plans-and-quotas) - [How do I set my notifications?](article:how-do-i-set-my-notifications) - [Getting started: from account creation to your first hunt](article:getting-started-from-account-creation-to-your-first-hunt)