How do I manage the hunting ground's subscription?

Choose and manage the hunting ground's plan (Discovery, Standard or Premium). The limits on members, hunts per month and storage depend on the plan chosen. The subscription is annual and is taken out per hunting ground, never per person. Only the hunting ground's administrator manages it: others don't see the **Subscription** entry. ## On mobile ### View the plan and usage 1. **Hunting grounds** tab, open the hunting ground, under "Administration", tap **Subscription**. 2. The top card shows the current plan and, for a paid plan, its renewal date. 3. Three gauges follow: **Organisation members**, **Hunts planned in** followed by the current month, and **Hunting ground**. The Subscription screen has no storage gauge on mobile: it is found in **Documents** ("Storage used"). ### View a free plan 1. **Hunting grounds** tab, open the hunting ground, under "Administration", tap **Subscription**. 2. On the top card, the date is preceded by "Free until" instead of "Renewal". 3. Under "Billing", the "Free until" line shows the same date. The **Manage / change plan** button isn't there: a free plan has no paid subscription to manage. ### Subscribe from the Discovery plan 1. **Hunting grounds** tab, open the hunting ground, under "Administration", tap **Subscription**. 2. Tap **Upgrade to Standard**, followed by the price. 3. In the "Change plan" sheet, tap Standard or Premium. 4. Pay by card on the secure payment page that opens in the app. ### Change plan or cancel 1. **Hunting grounds** tab, open the hunting ground, under "Administration", tap **Subscription**. 2. Under "Billing", tap **Manage / change plan**. 3. The billing portal opens: you change plan, update your card, retrieve your invoices or cancel there. ### After an administration transfer: take over the subscription The subscription paid by the former administrator runs until its end date and isn't renewed on their card. The new administrator takes it over as follows: 1. **Hunting grounds** tab, open the hunting ground, under "Administration", tap **Subscription**. 2. Tap **Take over the subscription**. The "Take over the subscription" sheet opens. 3. Tap Standard or Premium. 4. Save your card on the payment page that opens in the app. The first charge happens at the end of the current subscription, not before. The page then shows "Takeover scheduled for" followed by the date the new subscription takes over. Less than two days before the end of the subscription, takeover is no longer possible; wait until the end of the subscription, then subscribe normally. ## On the web ### View the plan and usage 1. Click **Hunting grounds**, open the hunting ground, then **Subscription** (under "ADMINISTRATION"). 2. The top panel shows the current plan, marked "Active", and, for a paid plan, its renewal date. 3. Under "Usage of this hunting ground", three gauges: **Members**, **Hunts planned in** followed by the current month, and **Storage**. ### View a free plan 1. Click **Hunting grounds**, open the hunting ground, then **Subscription** (under "ADMINISTRATION"). 2. In the top panel, the line under the plan name shows "Free until" followed by the date, instead of "Renewal on". With no end date, it shows "Free plan.". 3. The panel has no **Manage / Billing** button, and the page doesn't offer **Change plan** or the "Change your plan" section: a free plan has no paid subscription to manage. ### Subscribe from the Discovery plan 1. Click **Hunting grounds**, open the hunting ground, then **Subscription** (under "ADMINISTRATION"). 2. In "Change your plan", click **Choose this plan** under the plan you want. 3. Pay by card on the secure payment page. ### Change plan or cancel 1. Click **Hunting grounds**, open the hunting ground, then **Subscription** (under "ADMINISTRATION"). 2. Click **Manage / Billing** at the top right of the panel, or **Change plan** under a higher plan. 3. The billing portal opens: you change plan, update your card, retrieve your invoices or cancel there. On Premium, no higher plan is offered: everything goes through **Manage / Billing**. ### After an administration transfer: take over the subscription The subscription paid by the former administrator runs until its end date and isn't renewed on their card. The new administrator takes it over as follows: 1. Click **Hunting grounds**, open the hunting ground, then **Subscription** (under "ADMINISTRATION"). 2. Click **Take over the subscription**. The payment page opens with the former administrator's plan. To take over with a higher plan, click **Take over with this plan** under the plan you want. 3. Save your card. The first charge happens at the end of the current subscription, not before. The page then shows "Takeover scheduled for" followed by the date the new subscription takes over. Less than two days before the end of the subscription, takeover is no longer possible; wait until the end of the subscription, then subscribe normally. ## The three plans | Plan | Price | Members | Hunts per month | Storage | |---|---|---|---|---| | Discovery | Free | 2 | 1 | 50 MB | | Standard | €79 per year | 20 | Unlimited | 2 GB | | Premium | €149 per year | Unlimited | Unlimited | 20 GB | ## Good to know - A hunting ground already subscribed doesn't go through a new payment: the plan change happens in the billing portal, to avoid a double subscription. The only exception is after an administration transfer: the new administrator takes over the subscription with **Take over the subscription**, which opens the payment page. - Only plans higher than yours are offered on the page. - After payment, activation takes a few moments. The plan then appears. - On the web, a "Payment confirmed" message is shown during activation. - On mobile, the screen shows "Payment received", followed by the mention of activation in progress. - A free plan isn't a subscription: nothing is charged or renewed on a card, and there is no billing portal to open. - A subscription is tied to a hunting ground: if you manage several, each has its own. - The commission charged on hunt card payments doesn't depend on the plan: it is the same for all three. ## Troubleshooting - "I don't see Subscription": only the hunting ground's administrator has access. Ask them to manage the subscription. - "I paid and the plan hasn't changed" (web): activation takes a few moments. Refresh the page. - "I paid and the plan hasn't changed" (mobile): activation takes a few moments. Close and reopen the screen. - "I can't find my invoices" (web): they are in the billing portal, opened by **Manage / Billing**. - "I can't find my invoices" (mobile): they are in the billing portal, opened by **Manage / change plan**, under "Billing". - "I don't see Manage / Billing" (web) or "Manage / change plan" (mobile), with "Free until": the hunting ground's plan is free, with no paid subscription. There is nothing to manage. - "I don't see Manage / Billing" (web) or "Manage / change plan" (mobile), on the Discovery plan: the hunting ground has no subscription. Take one out, see "Subscribe from the Discovery plan". - "I don't see Manage / Billing" (web) or "Manage / change plan" (mobile), after an administration transfer: the subscription is still the former administrator's. Take it over first with **Take over the subscription**. - "I want to downgrade to a cheaper plan": the page only offers higher plans. Go through the billing portal. ## See also - [Plans and quotas](article:plans-and-quotas) - [How do I transfer administration?](article:how-do-i-transfer-the-administration) - [How do I configure a hunt's payments?](article:how-do-i-configure-a-hunts-payments) - [How do I manage the hunting ground's documents?](article:how-do-i-manage-the-hunting-grounds-documents)