How do I add an email address to my account?

Link up to five extra email addresses to your account. An invitation or a record created for one of these addresses then arrives on your account, even if you don't sign in with it. ## On mobile Available from version 4.2.9 of the app. ### Add an address 1. **Account** tab, "My account" section, then **Profile**. 2. Below your email, tap **Receiving invitations at another address?**. On version 4.2.9 or 4.2.10, use the **My email addresses** line in the "My account" section instead. 3. In the **Add an address** field, enter the address, then tap **Add**. 4. Open the email received at that address, then the link it contains. It opens in your browser. 5. On the "Email address confirmation" page, tap **Confirm this address**. Return to the app and reopen your address list: the address changes from "To confirm" to "Confirmed". ### Remove an address or resend the email 1. **Account** tab, **Profile**, then **Receiving invitations at another address?** (on version 4.2.9 or 4.2.10: **Account** tab, then **My email addresses**). 2. On the address line, tap **Remove**, then confirm. Or, for an address "To confirm", tap **Resend** to receive a new link. ## On the web ### Add an address 1. Click your name at the bottom of the menu ("My account"), then **Profile**. 2. In the "My email addresses" section, enter the address in **Add an address**, then click **Add**. 3. Open the email received at that address, then the link it contains. 4. On the "Email address confirmation" page, click **Confirm this address**. The **Open Mes Chasses** button then takes you back to your account. The list shows each address with its status, "To confirm" or "Confirmed". ### Remove an address or resend the email 1. Click your name at the bottom of the menu, then **Profile**, "My email addresses" section. 2. On the address line, click **Remove**, then confirm. Or, for an address "To confirm", click **Resend** to receive a new link. ## Good to know - Your main address ("Main" on the web, "Cannot be changed" in **Profile** on mobile) remains the one you sign in with. It is also the only one that receives emails from Mes Chasses, apart from the confirmation email sent to the address you add. It can't be changed here. - An address "To confirm" isn't recognised. The link in the email is valid for 24 hours and can only be used once. - After **Resend**, the previous link no longer works. - The confirmation page doesn't confirm anything on its own: you must tap or click **Confirm this address**. - A removed address can be added again later. - An address already linked to another Mes Chasses account can't be confirmed on yours. ## Troubleshooting - "I did not receive the email": check your spam folder, then use **Resend**. - "An email was just sent to this address. Wait a few minutes before trying again.": another send is available five minutes after the previous one. - "You have reached the send limit for today. Try again tomorrow.": an account can trigger ten sends per 24 hours, including adds and resends. - "You cannot add more than 5 extra addresses.": remove an address you no longer need, then add the new one. - "This address is already the main address of your account.": it is already linked, nothing to add. - "This address is already registered on your account.": it is already in the list. If it is "To confirm", use **Resend**. - "Link expired": use **Resend** in your address list to receive a new link. - "Link invalid or already used": if you have already confirmed the address, there is nothing more to do. A connection failure also gives this message: click **Try again**. Otherwise, use **Resend** to receive a new link. - "My address is still 'To confirm' after I confirmed it": close then reopen your address list to refresh it. - "Address unavailable": this address is already linked to another Mes Chasses account. If you believe this is an error, contact support. - "I cannot find where to add an address in the app": from version 5.0.0, the link is below your email, in **Profile**. On 4.2.9 and 4.2.10, it is the **My email addresses** line. Before 4.2.9, the feature doesn't exist: update the app, or use the web. ## See also - [How do I manage my account? (profile, avatar, deletion)](article:how-do-i-manage-my-account-profile-avatar-deletion) - [How do I sign in?](article:how-do-i-sign-in) - [What should I do when a member has two records?](article:what-should-i-do-when-a-member-has-two-records)