How do I manage my account? (profile, avatar, deletion)

Edit your personal information (name, phone, photo) or delete your account. Keeping your details up to date makes organising hunts easier. ## On mobile ### Edit your profile 1. **Account** tab, then tap the top card showing your photo, name and email. The "My profile" sheet opens. 2. In the "My profile" sheet ("Edit my profile" before version 5.0.0 of the app), change **First name**, **Last name**, **Main weapon**, **Phone** and the **Receive my stand assignment by** choice. Your email is also shown, with the mention "Not editable". 3. Tap **Save**. ### Change your photo 1. **Account** tab. 2. Tap the camera button on your avatar. 3. Choose an image from your gallery. It appears immediately and updates on your account without any further action. ### Change the app theme 1. **Account** tab, "Preferences" section, then **Display**. 2. Under "Theme", choose **System**, **Light** or **Dark**. The sheet also offers "Language" for accounts that can choose their language. ### Link Google or Apple to your account 1. **Account** tab, "Account" section, then **Account & security**. 2. "Sign-in" section, tap **Sign-in methods**. 3. Tap **Add Google** or **Add Apple**. ### Delete your account Available from version 5.0.0 of the app. 1. **Account** tab, "Account" section, then **Account & security**. 2. At the very bottom, tap **Delete my account**. The "Delete my account" sheet opens. 3. If you wish, answer the short survey "Before you go, can you tell us why?" Its two questions are optional. 4. Tap **Delete my account** at the bottom of the sheet. While deletion is in progress, the sheet stays locked. Once the account is deleted, the app returns to the sign-in screen. ### Delete your account in a version older than 5.0.0 In a version older than 5.0.0, deletion uses an alert without a survey. 1. **Account** tab, at the very bottom, tap **Delete my account**. The "Delete the account?" alert appears. 2. Tap **Delete**. ## On the web ### Edit your profile 1. Click your name at the bottom of the menu ("My account"), then **Profile**. 2. "Profile" section: edit **First name**, **Last name** and **Phone**, and set your **Receive my stand assignment by** choice. 3. "Hunting" section: **My weapons** opens the list of your weapons, with their type and calibre. 4. Click **Save changes**. ### Change your photo 1. Click your name at the bottom of the menu. 2. Click the camera button on the avatar and choose an image. "Photo changed (pending)" appears. 3. Click **Save changes**. The photo is saved at that point. ### Link Google or Apple to your account 1. Click your name at the bottom of the menu, then **Sign-in and security**. 2. In the "Sign-in methods" section, click **Add Google** or **Add Apple**. ### Delete your account 1. Click your name at the bottom of the menu, then **Privacy and data**. 2. At the very bottom, under "Delete my account", click **Delete my account**. 3. If you wish, answer the short survey "Before you go, can you tell us why?" Its two questions are optional. 4. Type **DELETE** to confirm. 5. Click **Delete my account**. ## Good to know - On the web, "My account" is organised into pages: **Profile**, **Licence & validation**, **Payments**, **Notifications**, **Sign-in and security** (email addresses, sign-in methods, AI assistants) and **Privacy and data** (privacy choices, export, account deletion). - The main email address can't be changed, either on the web or on mobile. You can link up to 5 extra addresses to your account: see [How do I add an email address to my account?](article:how-do-i-add-an-email-address-to-my-account). - **Sign-in methods** lets you link Google, and Apple on iPhone and on the web, to your account so you can sign in with either without accidentally creating a second account. On Android, only Google is offered. - A change of first name or last name is reflected on participant records linked to your account. Phone isn't. - On the web, your weapons are no longer set in the profile but in **My weapons**, in the menu: see [How do I manage my weapons?](article:how-do-i-manage-my-weapons). The light or dark theme (**Display** sheet) exists only on mobile. Your dogs are managed separately: **My dogs** on mobile, **My dogs** in the web menu. - On the web, the **Privacy and data** page offers **Download my data**: a copy of your profile, licence, address book, participations and payments, in one file. ### What deletion does - Deletion works the same way on the web and on mobile. Your account is closed immediately: you are signed out of all your devices and your email address is released. - Your personal data is erased within 30 days. The decision is irreversible. - Deletion is refused as long as you own a hunting ground that has other members, or as long as a subscription isn't cancelled. A subscription whose end is already scheduled for the end of the current period doesn't block deletion. - As soon as the request is made, hunting grounds you own stop accepting new members: invitations, join codes and online membership fees are refused. - A confirmation email is sent to your account address. It reminds you of the date when your data will be deleted for good. If you didn't delete the account yourself, simply reply to this email: we will look into it as soon as possible. - The survey helps understand why people leave, never to hold them back. It asks two questions: "Why are you leaving?" and "What would have made the app truly useful for you?" Your answers are kept without any link to your account: neither your name nor your email address is associated with them. - On the web, the survey appears in the deletion window. On mobile, it appears in the deletion sheet from version 5.0.0 of the app. - If you didn't answer the survey when leaving, the email contains a personal link to do so afterwards, on a web page. This link can only be used once and lasts about 30 days. ## Troubleshooting - "You own a hunting ground that has other members. Transfer it to a member or delete it, then try again.": transfer administration of the hunting ground or delete it, then try again. - "You have an active subscription. Cancel it first, then try again.": your subscription isn't cancelled. Cancel it, then try again. - "Deletion did not complete. Try again in a moment.": check your connection, then try again. - "I cannot see the 'Delete my account' sheet or the survey on mobile": your app is older than version 5.0.0. Follow the "Delete your account in a version older than 5.0.0" path. - "I did not receive the confirmation email": check your spam folder. The email is sent to your account address, and its absence doesn't prevent deletion. - "This link is no longer valid" on the survey page: the link has already been used or it has expired. There is nothing else to do. - "My email is not editable": that is normal, the main address remains the one you sign in with. Add an extra address if needed. ## See also - [How do I complete my profile? (welcome flow)](article:how-do-i-complete-my-profile-welcome-flow) - [How do I transfer administration?](article:how-do-i-transfer-the-administration) - [How do I add an email address to my account?](article:how-do-i-add-an-email-address-to-my-account) - [How do I receive my stand assignment by SMS or WhatsApp?](article:how-do-i-receive-my-stand-assignment-by-sms-or-whatsapp)